Our Service in your hands

The Schenck Service+ App

The Schenck Service+ App: Your direct line to the global Schenck RoTec Helpdesk

The Service+ App gives you an immediate and efficient way to contact our global helpdesk experts.

It is currently used via our website as a browser version. In 2024, a mobile app for your smartphone will also be available.  For you, the service is completely free of charge and the fastest way to opening a helpdesk ticket.

All you need is a mobile device such as a smartphone, tablet or notebook/PC with internet access. If you already use the Service+ app, simply log in with your e-mail address and password.

Register now and open helpdesk ticket


The advantages of the Service+ App at a glance:

  • Benefit from a one-time user registration, which saves you a lot of time for opening further helpdesk tickets.
  • Open a helpdesk ticket completely independent of time and location
  • Global ticket system and 24h chat function: discuss and solve your problems directly with our Schenck helpdesk experts in a dynamic and fault-related communication
  • Fast fault identification and troubleshooting: For your request - whether emergency, technical support or service issues - our global Schenck Helpdesk team is available to assist you
  • Exchange information and files with our service staff and provide information on the go
  • Get full transparency on the processing status of your tickets while using the app
  • Manage your open incidents and check old resolutions in the ticket history
  • You have full control over the incident management for your Schenck machine installations
  • Can be used with all Schenck balancing machines - regardless of year of manufacture
  • Discover our Schenck ONE software solutions and in future simply open a helpdesk ticket directly at the machine.
  • Access your personal service cockpit simply via a browser on any device (mobile phone, notebook, desktop).
Schenck Service+ App – einfaches Erstellen von Service-Anfragen

Hotline general

+49 (0) 6151 32-2311
Monday - Saturday
07:00 am - 05:00 pm

Hotline Service (Helpdesk)

+49 (0) 6151 32-3083
Monday 01:00 am - Saturday 01:00 am (24h)
Saturday 08:00 am - 02:00 pm
The given times refer to CET (UTC+1, March - October UTC+2). The current time is:

further contacts