Hotline / Helpdesk

24-hour help-desk with 30 minutes reaction time

We will help you in the fastest way - not just when your machine is on strike. Schenck assists you with help and advice in all balancing and diagnostic matters.

To contact us directly, please use the adjacent query button or call our Service Hotline directly at +49 (0) 6151 32 3083.

Nothing works? The machine is at a standstill or you need urgent technical support? Call us or send us an e-mail – we will respond within 30 minutes. It may be possible to resolve an issue directly via our telephone support. In all other query cases, we will contact you as quickly as possible during our regular working hours.

You have the possibility of using our First Level Support of max. 30 minutes free of charge. For more time-consuming processes, we charge 75.00 € per started half hour for research conducted and for technical support.

In future, you can also make use of the benefits provided by a service agreement! In addition to other advantages, our contract partners are available free of charge via the Hotline.

Hotline general

+49 (0) 6151 32-2311
Monday - Saturday
07:00 am - 05:00 pm

Hotline Service (Helpdesk)

+49 (0) 6151 32-3083
Monday 01:00 am - Saturday 01:00 am (24h)
Saturday 08:00 am - 02:00 pm
The given times refer to CET (UTC+1, March - October UTC+2). The current time is:
03:55

further contacts