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In order to provide you with the best possible support and the fastest response, it may be necessary for us to remotely access your machine or measuring device. Our remote maintenance products offer the most efficient way to provide the necessary support. If remote access is required, we will need your consent (in accordance with the currently valid legal requirements). You may agree by the document available under the following link, which must be submitted to us in signed form prior to any remote access. Unless any form of remote access is required for your request, the signed document is not necessary.

Your consent for the order data processing is required only once. If you would like to give us your consent directly, you can attach the signed document to this ticket using the upload button.
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Hotline general

+49 (0) 6151 32-2311
Monday - Saturday
07:00 am - 05:00 pm

Hotline Service (Helpdesk)

+49 (0) 6151 32-3083
Monday 01:00 am - Saturday 01:00 am (24h)
Saturday 08:00 am - 02:00 pm
The given times refer to CET (UTC+1, March - October UTC+2). The current time is:

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